Keyfacts about our service

Please read carefully

What service does moneyQuest provide?

We provide mortgage, protection and secured loan advice.  

Whose mortgages do we offer?

We offer mortgages from the whole of the UK market.

Whose life insurance do we offer?

We arrange protection exclusively through Legal & General.

What will you have to pay us for this service?

Our mortgage consultation is free. However we charge a standard fee of £295 on offer.

You will receive a key facts illustration when considering a particular mortgage which will tell you about any fees relating to it.

Who regulates us?

moneyQuest Mortgage Brokers Limited is an appointed representative of Legal & General Partnership Services Limited, which is authorised and regulated by the Financial Services Authority for advising on and arranging mortgages and insurance.  Our FSA number is 485958.

Our permitted business is advising on and arranging mortgages and insurance.

You can check this on the FSA’s Register by clicking here, or by contacting the FSA on 0845 606 1234.

What to do if you have a complaint

If you wish to register a complaint, please contact us:

In writing  Write to:  Compliance Manager, moneyQuest Mortgage Brokers Limited, 349 Bath Street, Glasgow, G2 4AA

By phone  Telephone:  0845 270 1010

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS.  You may be entitled to compensation from the scheme if we cannot meet our obligations.  This depends on the type of business and the circumstances of the claim.

Mortgage advising and arranging are covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000.

Further information about the compensation scheme arrangements is available from the FSCS.