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Our Quest to deliver the best service

We want our service to be the best it can be!
Winner of last months Customer Service Survey iPod - Stefan Otto
To make this happen we actively seek feedback from all of our clients, asking them to rate their moneyQuest experience. This feedback is then used to produce our star rating, which shows exactly what our customers think about us.

We listen to all of our customers - their feedback is used to perfect our service; it's shared across all areas and used to pinpoint areas for improvement, or indeed things performing well. This is what drives our strategy and determination to excel above industry expectations.

If you'd like to see how we calculate our star rating, are considering using our service for the first time or would simply like to know what our customers say about us, please have a look at our feedback below...
Our customers rate us 4.6 out of 5 - Feb 2008 mQ customer service survey.
Ratings (last 12 months) Mar 07 - Mar 08
 
1 month
9 months
12 months
Positive Positive
35
162
197
Neutral Neutral
1
4
6
Negative Negative
0
2
4
Rating Comments Name Date
Positive moneyQuest kept me informed either by e-mail or phone at all times and I have to congratulate them on their professionalism and courtesy. Bridget & Patrick Butt 24/02
Positive Fantastic service, made me feel that i was receiving information on products which took my needs an situation in to account- thank you. Fayyaz Rashid 22/02
Positive Thanks very much on happen me to get are mortgage to get are dream home Andrew Davey & Sadie Edwards 21/02
Positive Always found staff to be courteous and extremely efficient. Julia Bloomfield 21/02
Positive Overall the service received from moneyQuest was very good and I have no complaints. Andrew Walton 21/02
Positive Excellent service really please and the people were always helpful our case manager was Mildred and she was great so was the lady who sorted our insurance. I have recommended moneyQuest to all my friends Shelley & John Tonks 21/02
Positive I am delighted with the service that Lorraine Carroll provides, she keeps me informed at every stage and will talk me through any queries that I have, I know that I can rely on her to dot the i's and cross the t's for me. An excellent service. Donna & Robert Gunn 21/02
Positive At all times employees were helpful and courteous to me Barry Lemaitre 21/02
Positive Service from initial phone call to the end of process second to none, willing to call at preferred times, would not hesitate to recommend to family and friends in future. Rizwan Ahmed & Naheid Sabir 20/02

The mortgage advice is free up to the point of completion, whereupon a fee is payable which will vary depending on your circumstances.  Our fee will be £195, unless you have an impaired credit history, in which case our fee will be £395 or £995, dependant on your individual circumstances. We will also be paid a commission from the lender.

THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME.  YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE OR ANY OTHER DEBT SECURED ON IT.

moneyQuest UK Ltd is authorised and regulated by the Financial Services Authority.  Registered in England Number 3942342.  Entered on the Financial Services Authority's Register - http://www.fsa.gov.uk/register/ - Register Number 232432. 

The Financial Services Authority does not regulate some types of buy to let, commercial, overseas mortgages, tax advice and credit or loans not secured on a property. 

Calls may be monitored and recorded for training / compliance purposes.

The overall cost for these mortgages for comparison is 7.04% APR.

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